Found — Invoices desktop
Challenge
Our desktop app is inconsistent, outdated, and creates friction for users, especially high-value Whales who frequently switch between desktop and mobile. This impacts user experience, workflow efficiency, and our overall brand perception.
Solution
Led the redesign of the Invoices section as part of a comprehensive Q2 desktop refresh. By aligning the interface with familiar desktop conventions, we enhanced user experience and streamlined the payment process. Collaborated closely with the design team to ensure a cohesive look and feel across the platform.
Impact
The invoice redesign enhances brand consistency and sets a strong foundation for an improved desktop experience. While initial metrics show potential for growth, the redesign’s alignment with our brand identity is expected to contribute to reduced customer support tickets and churn over time.
Role
Product Design
Collaboration
Zach Haitz, Lauren Myrick, Patrick Smith, Dave Richard, Camille Vergara